Privacy Policy

We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website. We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.

WHAT INFORMATION DO WE COLLECT?

When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Website.


PERSONAL INFORMATION YOU CHOOSE TO PROVIDE

REGISTRATION INFORMATION

When you register for any of our products, services or newsletters you will provide us information about yourself.

CREDIT CARD INFORMATION

If you choose to order from our website you may need to provide credit/debit card details although we do provide other payment options.

EMAIL INFORMATION

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

WEBSITE USE INFORMATION

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and web server log files to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Website.

HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?

Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs. In order to fulfil orders we are required to share your details with a 3rd party responsible for warehousing and shipping to final destination. We also use external 3rd party assistance for customer service calls, meaning your data may be shared in order to provide assistance relating to your account or order(s). Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.

WHAT ARE COOKIES?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses. Cookies we use are :


Cookie Name Purpose Stored Data Duration
_hjSession_ Functional Stores the current session data. This ensures that subsequent requests within the session window will be attributed to the same Hotjar session. Session
_hjSessionUser_ Statistics Stores persistent Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. 1 year from creation
_ga Statistics distinguishes users on a domain and lasts 2 years. 2 years from creation
acceptedCookies Cookie Acceptance Stores flag that cookie policy has been accepted. 1 year from creation

HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?

As you visit and browse our Web site, the site uses cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from having to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback to constantly improve our Web site and better serve our clients. Cookies do not allow us to gather any personal information about you and we do not intentionally store any personal information that your browser provided to us in your cookies.

GOOGLE ANALYTICS

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for us. We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

IP ADDRESSES

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the Web pages you request) can be sent to you.

SHARING AND SELLING INFORMATION

We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.

HOW CAN YOU ACCESS AND CORRECT YOUR INFORMATION?

You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us. You also have the right to demand correction of any inaccuracies.

WHAT ABOUT LEGALLY COMPELLED DISCLOSURE OF INFORMATION?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.

WHAT ABOUT OTHER WEB SITES LINKED TO OUR WEB SITE?

We are not responsible for the practices employed by Web sites linked to or from our Web site or the information or content contained therein. Often links to other Web sites are provided solely as pointers to information on topics that may be useful to the users of our Web site. Please remember that when you use a link to go from our Website to another web site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other web site, including web sites, which have a link on our Website, is subject to that Web site’s own rules and policies. Please read over those rules and policies before proceeding.

YOUR CONSENT

By using our Web site you consent to our collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.

OUR COMMITMENT TO DATA SECURITY

Please note that your information will be stored and processed on our computers in the United Kingdom. The laws on holding personal data in the United Kingdom may be less stringent than the laws of your Country of residence or citizenship. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

CHOICE/OPT-IN/OPT-OUT

This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.

SURVEYS & CONTESTS

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

SYSTEM ACCESS AND ALLOCATION

As part of our enterprise solutions, we may store user data on our systems for access and spend allocation purposes. This data includes personal information about staff provided by the companies to whom we offer our solutions. The specific user data we store includes:


  • Forename
  • Surname
  • Department
  • UserID (E.g. Access Card/ Salary Code / Employee Number etc)
This information is stored on local machines to enable users to access systems and withdraw parts. Additionally, we maintain this data in a central data warehouse, allowing us to view aggregated data from each system. All customer analytics are derived from the data warehouse, ensuring that the information is protected from unauthorised third-party access. To comply with health and safety obligations, protect staff, and ensure the integrity of our operations, we also install CCTV cameras at selected sites. The footage is used exclusively for these purposes and is destroyed within 7 days.

DATA SUBJECT RIGHTS

Under GDPR and other relevant data protection laws, you have several rights regarding your personal information. These include:


  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectify: You can request that we correct any inaccurate or incomplete data.
  • Right to Erase: You can request the deletion of your data under certain conditions.
  • Right to Restrict Processing: You can request that we restrict the processing of your data under certain conditions.
  • Right to Data Portability: You can request that we transfer your data to another organisation, or to you, in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your data under certain conditions.
To exercise any of these rights, please contact us at data@vytech.co.uk

THIRD-PARTY DATA SHARING

With your express permission, we may share your personal data with trusted third parties for the purposes outlined in this policy. These third parties include:


  • Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, customer service, and marketing assistance.
  • Business Partners: Partners who assist us in delivering our products and services.
  • Legal Authorities: When required by law, we may disclose your data to government agencies or legal entities.
We ensure that these third parties adhere to strict data protection standards and only use your data for the specified purposes.

A SPECIAL NOTE ABOUT CHILDREN

Children are not eligible to use our services unsupervised and we ask that children (under the age of 14) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians.

ACQUISITION OR CHANGES IN OWNERSHIP

In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.

POLICY MODIFICATIONS

We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so. We will post any changes here, so be sure to check back periodically. However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.